Refund policy
We want you to love your Lacosta order. If something isn't right, we offer a straightforward, hassle-free returns process.
Return Window
You have 30 days from the date your order was delivered to request a return, exchange, or refund. Items returned after 30 days will not be accepted.
Eligibility
To be eligible for a return, your item must be:
- Unworn, unwashed, and unused, with all original tags attached;
- In its original packaging where applicable; and
- Accompanied by proof of purchase (order number or confirmation email).
Items that are damaged, altered, worn beyond trying on, or missing tags may be denied a refund and shipped back to you at your expense.
Exchanges
We're happy to exchange an item for a different size or color, subject to availability. To request an exchange, contact us at support@shoplacosta.shop with your order number and the item(s) you'd like to exchange.
How to Start a Return
To begin a return or exchange, email us at support@shoplacosta.shop with your order number and the reason for the return. Our support team will confirm eligibility and provide instructions for sending your item back to us.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Return Shipping
Customers are responsible for return shipping costs, except in cases where the item received was damaged, defective, or incorrect — in those cases, Lacosta will cover the cost of return shipping. (If you intend to provide prepaid return labels, replace this paragraph accordingly.)
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at support@shoplacosta.shop with your order number and a photo of the issue. We will arrange a free replacement, exchange, or full refund.
Sale Items
Items marked as final sale are not eligible for return, exchange, or refund unless the item arrives damaged or defective. Final sale items will be clearly marked as such at checkout.